Skills

Welcome to my SKILLS page, where I showcase the culmination of over two decades of leadership and expertise in IT management, including program management, project management, and product management.

As an accomplished professional with a deep technical background, I’ve honed unique skills encompassing leadership, communication, problem-solving, and more. Explore this page to gain insight into my proficiency and the value I bring to every project and organization I engage with.

Program Management – The Art of Orchestrating Success

Program management is a dynamic field that demands a unique blend of skills and expertise. As an IT professional with 12 years of program and project management experience, I’ve honed these essential qualities to excel in this role.

First and foremost, effective program managers possess exceptional leadership abilities. They are adept at leading cross-functional teams, fostering a culture of collaboration, and inspiring individuals to work towards a common goal. This leadership is underpinned by a deep understanding of Agile and Waterfall methodologies, ensuring adaptability in any project environment.

Communication is another cornerstone of program management. Being able to convey complex technical concepts clearly and considely is crucial. Additionally, the ability to listen actively and understand the needs of various stakeholders ensures alignment and successful project execution.

Furthermore, program managers are masters of risk management and problem-solving. They anticipate challenges, develop mitigation strategies, and keep projects on track despite unexpected obstacles.

Quantitatively, my experience includes leading global initiatives and supporting enterprise-level customers. My innovative and customer-centric approach has consistently driven project success, resulting in tangible improvements such as cost savings and increased efficiency.

Program management orchestrates success through leadership, communication, risk management, and problem-solving. My track record and skill set make me well-equipped to excel in this field, and I look forward to applying these strengths to drive excellence in your

Product Management – New Product Introduction

New product introduction (NPI) takes a product idea from concept to market. As Product Manager, I am engaged in all steps of the program which includes owning the responsibility the cross-functional team(s) are communicating and understand with absolute clarity, the objectives, milestones, and schedule. Communication throughout the NPI process ensures all rules and regulations are followed. My responsibilities also include:

  • Spearheading end-to-end product design, development, and launch, taking full ownership of product vision and strategy
  • Leading cross-functional teams and orchestrating seamless business cases to successfully implement New Product Introductions (NPI) to the market
  • Conducting rigorous competitive analyses to identify market gaps  and opportunities for product differentiation and growth
  • I will leverage product management skills and ensure a deep understanding of our customer needs as well as market trends to deliver optimum win-win results

In-Market Product Enhancement

Product roadmaps come in various forms but, ultimately, must be a shared source of truth that outlines a product’s vision, direction, priorities, and progress throughout its lifecycle.

My roadmaps are plans of action that align all of the stakeholders within the organization around the short and long-range goals for the product or program and how they will be achieved. As Product Manager, my roadmaps will identify:

  • Illustrate the vision, strategy, and priority of in-market products
  • Drive the collaboration between sales, marketing, delivery, and other organizational support teams to ensure the product(s) ongoing success
  • Communicate to stakeholders the timelines indicating when new features will be released
  • Proactively identify potential issues and develop strategic solutions to overcome challenges.
  • Align the organization around the short and long-term strategy of the product.

Customer Success Management

I don’t enjoy many things more than customer service and customer success management. This responsibility aligns nicely with product management.

I’ve developed, implemented, and practiced customer success management best practices. Ultimately, a successful customer strategy must result in a win-win scenario – meaning, the strategy must serve two organizational goals, which are: increasing revenue gained through customer loyalty and retention (sales renewals) and increasing customer efficiency and productivity by removing roadblocks, delays, and other pain points.

Here are my keys to successful CSM outcomes:

  • Employ or develop customer success best practices associated with the customer relationship-focused strategy to ensure customers reach their desired outcomes when using an organization’s products or services.
  • Employ or develop a customer success journey map to plot out every step of the customer success process. This includes the tools and systems to enable feedback loops and decisions to impact the customer success journey.
  • Employ or develop a customer Employ or develop a customer success playbook to guide and track all facets of the customer relationship, including customer contacts.
  • Monitoring and Reporting: Monitoring of metrics to help understand the strengths and weaknesses of products or services